Student’s Zone Minimum System Requirements:
- Free disk space:
• Typical Home / Single Student Installation: 2.5 GB free disk space
(Dependent on number of downloaded courses. Courses average 500 MB.)
• Typical Classroom / Lab Multi-Student Installation: 10 GB free disk space
(Dependent on number of downloaded courses. Courses average 500 MB.)
- Processor – Intel Pentium 4 1.5 GHz
- 1.5 GB RAM
- A headset with a built-in microphone or computer speakers and computer microphone
- Broadband Internet Connection
- Minimum Screen Resolution – 1024 x 768
- Microsoft Windows Operating System – Microsoft Windows Vista SP2, Windows 7, Windows 8, Windows 10
- Users must have administrative rights on the computer.
- BurlingtonEnglish will run on any Mac running macOS 10.10 Yosemite and up to macOS 10.14 Mojave.
Teacher’s Zone and Administration Zone Minimum Browser Requirements:
• Google Chrome (preferred)
• Internet Explorer 11.0 +
The BurlingtonEnglish installer will automatically install, if necessary: DotNet Framework, Microsoft Visual C++ 2005 Redistributable Package and Flash plug-in for Internet Explorer.
Full read-and-write permissions are required for the destination folder on your computer.
If there is a firewall or proxy server, you will need to grant access to the BurlingtonEnglish.com domain and its subdomains.
BurlingtonEnglish servers include:
port 80 (HTTP) and 443 (HTTPS)
If you are required to use a proxy server at your site, please follow the steps below:
1. Right-click on the desktop icon.
2. Select Properties.
3. Click on Open File Location.
4. Run the ProxySettings.exe.
Enter your proxy settings (Host, Port) and optional Authentication. After saving the setting, a new file will be created called proxy.dat. Copy this file for installation on additional computers.
Optional: Please make sure the same settings are set in the Internet Explorer Proxy Settings.
If you have Deep Freeze on your network, please follow the steps below:
1. Download the link: https://cdn.burlingtonenglish.com/downloads/BurlingtonEnglish-Win-Full-Installer.zip
This is our full install that contains all the content.
2. Install it on the Main computer and “image” the BurlingtonEnglish folder. Don’t delete the BurlingtonEnglish folder from the computers in the Lab when the Deep Freeze process is running.
A program or policy is preventing BurlingtonEnglish from accessing the Burlington servers. Please follow the relevant instructions for proxy and firewall.
Yes. Please note, for optimal operation using Windows 8, make sure the compatibility mode box is unchecked.
This is performed in two places:
1. a. Right-click on the desktop icon.
b. Select Properties.
c. Double-click on the Compatibility tab and make sure the box next to “Run this program in compatibility mode for:” is unchecked.
2. a. Right-click on the desktop icon.
b. Select Open file location.
c. Double-click on Data.
d. Right-click on BurlingtonEnglish.
e. Click on the Compatibility tab and make sure the box next to “Run this program in compatibility mode for:” is unchecked.
You have not entered the activation code provided to you by BurlingtonEnglish. Please make sure you have entered the activation code correctly and that there are no typing errors.
Note: The activation code is NOT case sensitive.
The activation code you have entered has already been used.
This username is already in use by another BurlingtonEnglish user. Please choose another username.
The user is trying to register with an Administration Zone activation code which is not valid for the Student’s Zone.
A teacher is trying to register for the Administration Zone and is using an activation code from the Student’s Zone or Teacher’s Zone.
The user is trying to register for the Administration Zone or Teacher’s Zone, and is using an activation code from the Student’s Zone.
The subscription / seat associated with this activation code has reached its expiration date.
The number of valid users for this activation code has been reached.
This is normal and is not an error message. The update is actually part of the institution-specific registration and installation process. Please note that after confirming the update, you will be brought back once more to the login screen and you should log in using your username and password (not the activation code).
This message indicates that there is a communication failure between the BurlingtonEnglish server and the destination folder on the workstation.
This message could be caused by:
• Proxy (See FAQ “What do I do if we have a proxy server on our network?”)
• Firewall (See FAQ “What do I do if there is a firewall on our network?”)
• Permissions (See FAQ “What permissions do I need on the computer I am installing on?”)
• Other network or workstation-specific security policies
For first-time users, or for users operating BurlingtonEnglish for the first time on a different computer, the system installs the appropriate speech engine for the student. This is a one-time event.
Your institution may have accepted an update of the application, including the Speech Engine. This will take a few minutes.
The content of the BurlingtonEnglish course is still downloading to the user’s computer.
From the Windows Control Panel, click on Sound. Make sure you are in the Playback tab. Select the speaker option that is NOT USB. Click on Set Default and then click OK.
The headset volume has been turned down. To adjust the headset volume, click on the speaker icon, in the upper right corner of the screen next to the HelpSpots button.
The volume on the computer has been muted. Check the volume settings on the computer. Make sure it has not been muted .
The headset is not working properly. To ensure that the issue is with the headset and not the computer, plug the headset into another computer to determine if it is working. If it is not, the headset may need to be replaced.
The speaker settings need to be adjusted. To check the speaker settings, from the Windows Control Panel, click on Sound. Make sure you are in the Playback tab. Select the correct speaker option. Click Set Default and then click OK.
The student’s account has not been activated.
Go to Teacher’s Zone > Student Management > Reset Login. If the student’s name is faded, then the student’s account has not been activated. To double-check this, mouse over the student’s name. If the student has not activated their account, the student’s Activation Code will be displayed. Instruct the student to activate their account.
The student’s username or password is incorrect.
If you know the student’s username and password, attempt to enter it yourself. Make sure Caps Lock is not on. If you are not successful in entering the student’s username and password, reset the password.
Some reasons why resetting a student’s password may be necessary are: a student has forgotten their password, a student had Caps Lock on when entering the original password, or a student made a typo when entering the original password.
Note: To access the student’s username, go to the Teacher’s Zone > Student Management > Reset Login. Mouse over the student’s name. If activated, the student’s username will be displayed.
From the Teacher’s Zone, click on the Student Management tab and click on Reset Login. Select a student’s name from the list and then click on Reset Password. A temporary password will be issued. This can also be done from the Administration Zone.
If you would like to change your username or password, please contact your administrator.
No, usernames must be unique.
Yes, but it is not recommended.
No. Only teachers and administrators can reset a student’s password.
Your students may not be completing the last step of the exercise. Instruct them to click the Check button on the lower right corner of the screen. This will submit the exercises for scoring.
Please instruct your students to complete ALL the speech practice in Words and Dialogue screens. This will ensure that the speech activities are submitted for scoring.
Teachers can view student progress from the Teacher’s Zone in the Student Progress tab. Students can view their own progress by accessing the Progress screen in the Student’s Zone. (See FAQ “How do students get to Student Progress?”)
No. The student will appear in the class in which they were first registered only.
Note: Students can, however, be removed from a teacher’s class and assigned to another class at any time.
It depends on the student and the guidelines set by the teacher. However, the suggested online hours for students using the Everyday English and English in America courses are:
Everyday English 1, 2, 3
Listen and Speak
Read and Write
Words and Wordlist
Words and Wordlist
English in America
|Basic Online Situations||6 Situation Tabs
|Pronunciation Training Sessions
|Additional Practice||Personalized Wordlist Activities
|Review and Further Practice
No, but they should complete one Module at a time to ensure effective learning. Additionally, students should complete an entire exercise in order to receive a score and feedback. If you would like to control the order in which students work, you can use the Control Access feature in the Teacher’s Zone.
There are two ways translations can be viewed. Students can click on the translation icon on the bottom right of the screen to activate the translation feature. They can also right-click on a word or phrase to see the translation.
Click to the left of a word to highlight the book icon. This will place words in the student’s Personal Wordlist. Students can also add words to their Personal Wordlist from the main Wordlist.
Click on the bullet symbol in the second column of the Wordlist. Words with a highlighted icon will appear in the student’s Focus Wordlist.
From the Student’s Zone, the Course Menu > Progress
Here students can view their overall progress and their progress by Situation. They can also click on links to see their answers and scores.
Words / Dialogue / Role Play Screen
Students must complete all recordings on Speaking activities, such as Words and Dialogue, in order to receive a pronunciation score and to be offered pronunciation training.
Note: Teachers can demonstrate this screen without the need to complete all the recordings by logging in to the Student’s Zone with the same username and password they use to activate their Teacher’s Zone account. They should then click on the Simulate button.
Click on the Practice tab at the bottom of the screen to access Activities, Quizzes and Games.
In the Wordlist Index
Refer to the menu on the left side of the screen. Then select Pronunciation Difficulties, Comprehension Difficulties or Spelling Difficulties.
From the Course Menu, click on Grammar
There are two tabs on the top of the screen – Grammar Index and Irregular Verbs.
The active links to the right will take students to the grammar rules and exercises to practice the grammar points.
Students can click on a verb and listen to all its forms. Students can also search for a verb on the list using the search box.
From the Student’s Zone, the Course Menu > Strategies Index
Advanced English implements a strategies-based approach, which is especially appropriate for learners in academic frameworks or those aspiring to begin academic studies. Students can search for specific reading, listening, language use and writing strategies using this index.