FAQs / Support

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Student’s Zone Minimum System Requirements:

  1. Free disk space:

    • Typical Home / Single Student Installation: 2.5 GB free disk space
    (Dependent on number of downloaded courses. Courses average 500 MB.)

    • Typical Classroom / Lab Multi-Student Installation: 10 GB free disk space
    (Dependent on number of downloaded courses. Courses average 500 MB.)

  2. Processor – Intel Pentium 4 1.5 GHz
  3. 1.5 GB RAM
  4. A headset with a built-in microphone or computer speakers and computer microphone
  5. Broadband Internet Connection
  6. Minimum Screen Resolution – 1024 x 768
  7. Microsoft Windows Operating System – Microsoft Windows Vista SP2, Windows 7, Windows 8, Windows 10
  8. Users must have administrative rights on the computer.
  9. BurlingtonEnglish will run on any Mac running macOS 10.10 Yosemite and up to macOS 10.14 Mojave.

Teacher’s Zone and Administration Zone Minimum Browser Requirements:

• Google Chrome (preferred)
• Internet Explorer 11.0 +
• Firefox

The BurlingtonEnglish installer will automatically install, if necessary: DotNet Framework, Microsoft Visual C++ 2005 Redistributable Package and Flash plug-in for Internet Explorer.

Full read-and-write permissions are required for the destination folder on your computer.

If there is a firewall or proxy server, you will need to grant access to the BurlingtonEnglish.com domain and its subdomains.

BurlingtonEnglish servers include:

Web Servers IP
www.burlingtonenglish.com Dynamic IP
app.burlingtonenglish.com Dynamic IP
cdn.burlingtonenglish.com Dynamic IP
File Servers IP

 port 80 (HTTP) and 443 (HTTPS)

If you are required to use a proxy server at your site, please follow the steps below:
1. Right-click on the desktop icon.
2. Select Properties.
3. Click on Open File Location.
4. Run the ProxySettings.exe.

Enter your proxy settings (Host, Port) and optional Authentication. After saving the setting, a new file will be created called proxy.dat. Copy this file for installation on additional computers.

Optional: Please make sure the same settings are set in the Internet Explorer Proxy Settings.

If you have Deep Freeze on your network, please follow the steps below:
1. Download the link:  https://cdn.burlingtonenglish.com/downloads/BurlingtonEnglish-Win-Full-Installer.zip

This is our full install that contains all the content.

2. Install it on the Main computer and “image” the BurlingtonEnglish folder. Don’t delete the BurlingtonEnglish folder from the computers in the Lab when the Deep Freeze process is running.

A program or policy is preventing BurlingtonEnglish from accessing the Burlington servers. Please follow the relevant instructions for proxy and firewall.

Yes. Please note, for optimal operation using Windows 8, make sure the compatibility mode box is unchecked.
This is performed in two places:

1. a. Right-click on the desktop icon.

b. Select Properties.

c. Double-click on the Compatibility tab and make sure the box next to “Run this program in compatibility mode for:” is unchecked.

2. a. Right-click on the desktop icon.

b. Select Open file location.

c. Double-click on Data.

d. Right-click on BurlingtonEnglish.

e. Click on the Compatibility tab and make sure the box next to “Run this program in compatibility mode for:” is unchecked.

You have not entered the activation code provided to you by BurlingtonEnglish. Please make sure you have entered the activation code correctly and that there are no typing errors.

Note: The activation code is NOT case sensitive.

The activation code you have entered has already been used.

This username is already in use by another BurlingtonEnglish user. Please choose another username.

The user is trying to register with an Administration Zone activation code which is not valid for the Student’s Zone.

A teacher is trying to register for the Administration Zone and is using an activation code from the Student’s Zone or Teacher’s Zone.

The user is trying to register for the Administration Zone or Teacher’s Zone, and is using an activation code from the Student’s Zone.

The subscription / seat associated with this activation code has reached its expiration date.

The number of valid users for this activation code has been reached.

This is normal and is not an error message. The update is actually part of the institution-specific registration and installation process. Please note that after confirming the update, you will be brought back once more to the login screen and you should log in using your username and password (not the activation code).

This message indicates that there is a communication failure between the BurlingtonEnglish server and the destination folder on the workstation.

This message could be caused by:
• Proxy (See FAQ “What do I do if we have a proxy server on our network?”)
• Firewall (See FAQ “What do I do if there is a firewall on our network?”)
• Permissions (See FAQ “What permissions do I need on the computer I am installing on?”)
• Other network or workstation-specific security policies

Answer 1
For first-time users, or for users operating BurlingtonEnglish for the first time on a different computer, the system installs the appropriate speech engine for the student. This is a one-time event.

Answer 2
Your institution may have accepted an update of the application, including the Speech Engine. This will take a few minutes.

The content of the BurlingtonEnglish course is still downloading to the user’s computer.

From the Windows Control Panel, click on Sound. Make sure you are in the Playback  tab. Select the speaker option that is NOT USB. Click on Set Default  and then click OK.


Answer 1
The headset volume has been turned down. To adjust the headset volume, click on the speaker icon, in the upper right corner of the screen next to the HelpSpots button.

Answer 2
The volume on the computer has been muted. Check the volume settings on the computer. Make sure it has not been muted .

Answer 3
The headset is not working properly. To ensure that the issue is with the headset and not the computer, plug the headset into another computer to determine if it is working. If it is not, the headset may need to be replaced.

Answer 4
The speaker settings need to be adjusted. To check the speaker settings, from the Windows Control Panel, click on Sound. Make sure you are in the Playback tab. Select the correct speaker option. Click Set Default and then click OK.

Your students may not be completing the last step of the exercise. Instruct them to click the Check  button on the lower right corner of the screen. This will submit the exercises for scoring.

Please instruct your students to complete ALL the speech practice in Words and Dialogue screens. This will ensure that the speech activities are submitted for scoring.


Teachers can view student progress from the Teacher’s Zone in the Student Progress tab. Students can view their own progress by accessing the Progress screen in the Student’s Zone. (See FAQ “How do students get to Student Progress?”)


No. The student will appear in the class in which they were first registered only.
Note: Students can, however, be removed from a teacher’s class and assigned to another class at any time.

It depends on the student and the guidelines set by the teacher. However, the suggested online hours for students using the Everyday English and English in America courses are:

Everyday English 1, 2, 3

Situations Part A:
Listen and Speak

45-60 minutes

Part B:
Read and Write

45-60 minutes

Extra Practice
Words and Wordlist

25-30 minutes

Review Module Review
Words and Wordlist

90-120 minutes

Extra Practice

25-30 minutes



English in America

Basic Online Situations 6 Situation Tabs

90 minutes

Pronunciation Training Sessions 
Repeated Activities

30 minutes

Additional Practice Personalized Wordlist Activities

30 minutes

Review and Further Practice

30 minutes

No, but they should complete one Module at a time to ensure effective learning. Additionally, students should complete an entire exercise in order to receive a score and feedback. If you would like to control the order in which students work, you can use the Control Access feature in the Teacher’s Zone.

There are two ways translations can be viewed. Students can click on the translation icon on the bottom right of the screen to activate the translation feature. They can also right-click on a word or phrase to see the translation.

Words Screen
Click to the left of a word to highlight the book icon. This will place words in the student’s Personal Wordlist. Students can also add words to their Personal Wordlist from the main Wordlist.

Wordlist Index
Click on the bullet symbol in the second column of the Wordlist. Words with a highlighted icon will appear in the student’s Focus Wordlist.

From the Student’s Zone, the Course Menu > Progress
Here students can view their overall progress and their progress by Situation. They can also click on links to see their answers and scores.

Words / Dialogue / Role Play Screen
Students must complete all recordings on Speaking activities, such as Words and Dialogue, in order to receive a pronunciation score and to be offered pronunciation training.

Note: Teachers can demonstrate this screen without the need to complete all the recordings by logging in to the Student’s Zone with the same username and password they use to activate their Teacher’s Zone account. They should then click on the Simulate button.

Wordlist Index
Click on the Practice tab at the bottom of the screen to access Activities, Quizzes and Games.

In the Wordlist Index
Refer to the menu on the left side of the screen. Then select Pronunciation Difficulties, Comprehension Difficulties or Spelling Difficulties.

From the Course Menu, click on Grammar
There are two tabs on the top of the screen – Grammar Index and Irregular Verbs.

Grammar Index
The active links to the right will take students to the grammar rules and exercises to practice the grammar points.

Irregular Verbs
Students can click on a verb and listen to all its forms. Students can also search for a verb on the list using the search box.

From the Student’s Zone, the Course Menu > Strategies Index
Advanced English implements a strategies-based approach, which is especially appropriate for learners in academic frameworks or those aspiring to begin academic studies. Students can search for specific reading, listening, language use and writing strategies using this index.