FAQ

If there is a firewall or proxy server, you will need to grant access to the BurlingtonEnglish.com domain and its subdomains.

BurlingtonEnglish servers include:

 port 80 (HTTP) and 443 (HTTPS)

You have not entered the activation code provided to you by BurlingtonEnglish. Please make sure you have entered the activation code correctly and that there are no typing errors.

Note: The activation code is NOT case sensitive.

The activation code you have entered has already been used.

This username is already in use by another BurlingtonEnglish user. Please choose another username.

The user is trying to register with an Administration Zone activation code which is not valid for the Student’s Zone.

The subscription / seat associated with this activation code has reached its expiration date.

The number of valid users for this activation code has been reached.

From the Windows Control Panel, click on Sound. Make sure you are in the Playback  tab. Select the speaker option that is NOT USB. Click on Set Default  and then click OK.

The speaker settings need to be adjusted. To check the speaker settings, from the Windows Control Panel, click on Sound. Make sure you are in the Playback tab. Select the correct speaker option. Click Set Default and then click OK.

From the Teacher’s Zone, click on the Student Management tab and click on Reset Login. Select a student’s name from the list and then click on Reset Password. A temporary password will be issued. This can also be done from the Administration Zone.

If you would like to change your username or password, please contact your administrator.

No, usernames must be unique.

Yes, but it is not recommended.

Yes

Yes.

Yes.

Yes.

Yes.

If there is a firewall or proxy server, you will need to grant access to the BurlingtonEnglish.com domain and its subdomains.

BurlingtonEnglish servers include:

 port 80 (HTTP) and 443 (HTTPS)

From the Teacher’s Zone, click on the Student Management tab and click on Reset Login. Select a student’s name from the list and then click on Reset Password. A temporary password will be issued. This can also be done from the Administration Zone.

If you would like to change your username or password, please contact your administrator.

No, usernames must be unique.

Yes, but it is not recommended.

Yes

You have not entered the activation code provided to you by BurlingtonEnglish. Please make sure you have entered the activation code correctly and that there are no typing errors.

Note: The activation code is NOT case sensitive.

The activation code you have entered has already been used.

This username is already in use by another BurlingtonEnglish user. Please choose another username.

The user is trying to register with an Administration Zone activation code which is not valid for the Student’s Zone.

The subscription / seat associated with this activation code has reached its expiration date.

The number of valid users for this activation code has been reached.

From the Windows Control Panel, click on Sound. Make sure you are in the Playback  tab. Select the speaker option that is NOT USB. Click on Set Default  and then click OK.

The speaker settings need to be adjusted. To check the speaker settings, from the Windows Control Panel, click on Sound. Make sure you are in the Playback tab. Select the correct speaker option. Click Set Default and then click OK.