FAQs / Support

/FAQs / Support
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If there is a firewall or proxy server, you will need to grant access to the BurlingtonEnglish.com domain and its subdomains.

BurlingtonEnglish servers include:

Web Servers IP
www.burlingtonenglish.com Dynamic IP
app.burlingtonenglish.com Dynamic IP
cdn.burlingtonenglish.com Dynamic IP
File Servers IP

 port 80 (HTTP) and 443 (HTTPS)

If you are required to use a proxy server at your site, please follow the steps below:
1. Right-click on the desktop icon.
2. Select Properties.
3. Click on Open File Location.
4. Run the ProxySettings.exe.

Enter your proxy settings (Host, Port) and optional Authentication. After saving the setting, a new file will be created called proxy.dat. Copy this file for installation on additional computers.

Optional: Please make sure the same settings are set in the Internet Explorer Proxy Settings.

You have not entered the activation code provided to you by BurlingtonEnglish. Please make sure you have entered the activation code correctly and that there are no typing errors.

Note: The activation code is NOT case sensitive.

The activation code you have entered has already been used.

This username is already in use by another BurlingtonEnglish user. Please choose another username.

The user is trying to register with an Administration Zone activation code which is not valid for the Student’s Zone.

The subscription / seat associated with this activation code has reached its expiration date.

The number of valid users for this activation code has been reached.

From the Windows Control Panel, click on Sound. Make sure you are in the Playback  tab. Select the speaker option that is NOT USB. Click on Set Default  and then click OK.


Answer 1
The headset volume has been turned down. To adjust the headset volume, click on the speaker icon, in the upper right corner of the screen next to the HelpSpots button.

Answer 2
The volume on the computer has been muted. Check the volume settings on the computer. Make sure it has not been muted .

Answer 3
The headset is not working properly. To ensure that the issue is with the headset and not the computer, plug the headset into another computer to determine if it is working. If it is not, the headset may need to be replaced.

Answer 4
The speaker settings need to be adjusted. To check the speaker settings, from the Windows Control Panel, click on Sound. Make sure you are in the Playback tab. Select the correct speaker option. Click Set Default and then click OK.